Your Creative Design Research Manager
My design research process
First, three stages I go linear process with a mix of exploratory, generative, and formative research methods, so I observe, diagnose, and prescribe. Then, I enter an iterative cycle: (design & test (exploratory)), set a strategy, and then again (design & test (summative)), and refine strategy. To do this process, I have a design toolbox. It has main frameworks and methods, which are, experience strategy, human-computer interaction, user experience, design thinking, futures thinking, and qualitative research.
observe
Diagnose
Prescribe
Design
Test
set a strategy
Design
Test
Refine strategy
Freelance Services
45-minute session to discuss your UX challenges and determine which services you may need going forward.
For Whom is This Package Suitable?
This package is suitable for an individual or a company who knows there are issues in their platform, but they are not sure what they are exactly. They need an expert to conduct research to articulate the existing issues supported with facts.
This package includes the following:
90 minutes credit of meeting time.
1-2 workshops to map the business KPIs/OKRs to design and research goals.
Conducting activities and generating artifacts in Arabic or English.
Conducting an expert review.
Conducting a qualitative usability testing.
Leveraging analytics report (if client has them).
Conducting a content audit.
Conducting card sorting activity and reviewing the existing sitemap and testing it.
Desirability study for visual design (if client has visual identity).
Expected* Artifacts:
Expert review report.
Usability report.
Content audit raw file.
Desirability study report.
Mapping business KPIs/OKRs to design and research goals (table format).
Comprehensive Findings Report with Recommendations.
For Whom is This Package Suitable?
This package is suitable for individual or company who needs a brand new visual identity that would include a logo and website designs. This is strictly visual design package.
Are You Revamping An Existing Brand?
If you’re revamping an existing brand (that includes logo, website, app, other channels) I recommend one of the two following:
Coupling this package with another one: Something Wrong with My Website/App.
Pick this package and couple it with some of following activities (based on your needs):
Expert Review
Usability Testing
Analytics Report
Content Audit
Sitemap Building
Desirability study
This package includes the following:
60 minutes credit of meeting time.
Conducting activities and generating artifacts in Arabic or English.
Conducting moodboard session.
Conducting stylesheet session.
Generating 3 logo concepts. Selecting one.
Generating 2 UI design concepts for website. Selecting one.
Generating final logo version.
Generating final UI design for the website. UI design pages no greater than 10 screens for website.
Expected* Artifacts:
Moodboard
Stylesheet
Logo design
Website UI design shared via figma (I may share it using another tool based on request and agreement).
For whom is This Package Suitable?
This package is suitable for individual or company who has a new business idea/concept and that’s it. They do not have a defined business model, segment, or pricing model, but they are not sure how to go about it.
This package includes the following:
100 minutes credit of meeting time.
Conducting activities and generating artifacts in Arabic or English.
2 sessions to go through the business model canvas. One before research activities and one after the findings.
Identifying the customer segment for your business concept/idea
Identifying pricing model.
Conducting 1 concept testing for max 3 variations of the business concept that includes answering 2 questions of your choice from the following questions:
Does this concept solve a real problem?
Is the place/location selected the right one for it?
How overall is the product desirable for the targeted segment and if not, what do they find desirable?
How desirable is the created visual identity by the the targeted segment and if not, what do they find desirable?
Are customers willing to pay for it and if so what pricing they expect?
Customized question.
Conducting 2 supporting research methods (1 quantitive and 1 qualitative).
Generating 1 report that includes findings and recommendations (insights if found).
Expected* Artifacts:
Business model canvas.
Identified customer segmentation report.
Supporting research methods raw files.
Concept testing raw file.
Final finding report that includes findings in concept testing and supporting research methods and recommendations.
For whom is This Package Suitable?
This package is suitable for individual or company who has a new business idea/concept with a defined business model, segment, and pricing but they are not sure how to go about it.
This package includes the following:
90 minutes credit of meeting time.
Conducting activities and generating artifacts in Arabic or English.
1 session to set up and prepare your business concept for testing.
Conducting 1 concept testing for max 3 variations of the business concept that includes answering 2 questions of your choice from the following questions:
Does this concept solve a real problem?
Is the place/location selected the right one for it?
How overall is the product desirable for the targeted segment and if not, what do they find desirable?
How desirable is the created visual identity by the the targeted segment and if not, what do they find desirable?
Are customers willing to pay for it and if so what pricing they expect?
Customized question.
Conducting 2 supporting research methods (1 quantitive and 1 qualitative).
Generating 1 report that includes findings and recommendations (insights if found).
Expected* Artifacts:
Final finding report that includes findings in concept testing and supporting research methods and recommendations.
Supporting research methods raw files.
Concept testing raw file.
This service is for a single workshop that may have multiple activities. It should be either physical or online. It involves the following:
1-2 meetings to discuss topic and agree on the scope,
If physical then venue is not provided. If online then collaborative board is used to host workshop
Workshop preparation activities,
Conducting the workshop (min duration: 45 minutes and max duration: 3 hours),
Generating report (when applicable), and
Next steps.
For a series of workshops please refer to packages or contact me: areejalution@gmail.com
This service is for a single workshop that may have multiple activities. It should be either physical or online. It involves the following:
1-2 meetings to discuss topic and agree on the scope,
If physical then venue is not provided. If online then collaborative board is used to host workshop
Workshop preparation activities,
Conducting the workshop (min duration: 45 minutes and max duration: 3 hours),
Generating report (when applicable), and
Next steps.
For a series of workshops please refer to packages or contact me: areejalution@gmail.com
What is An Usability Testing Activity?
It is a type of user research that evaluates the user's experience when interacting with a website or app. It helps your designers and product teams assess how intuitive and easy-to-use products are. It is NOT a A/B testing, Surveys, or Focus group. I add to my usability testing Five Second Testing.
How Do You Conduct A Usability Testing?
There are types of usability testing:
Qualitative or quantitative
Moderated or unmoderated
Remote or in-person
With saying that, in general, a usability-testing session, a researcher (called a “facilitator” or a “moderator”) asks a participant to perform tasks, usually using one or more specific user interfaces. While the participant completes each task, the researcher observes the participant’s behavior and listens for feedback.
When Do I Need An Expert Review?
When you have usability and/or design issues
When you want a detailed view on the existing issues
When you feedback directly from users
What are The Advantages of An Expert Review?
Reduce developmental costs
Tailor products to your users
Increase accessibility
Increase user satisfaction and brand reputation
Combat cognitive biases
This Activity Includes:
Usability testing raw data file
A PDF report that would have the following sections:
Five second testing: collect immediate impressions within a short timeframe
List of usability issues
List of UX metrics
Severity ratings
Users’ quotes/verbatim
Recommendations
Examples of best practices
What is An Expert Review Best Coupled with?
Desirability Study
Content Audit
Card Sorting Activity
What is An Expert Review Activity?
A design review is a usability-inspection method in which one expert reviewer examines a design to identify usability problems without involving users, but by using heuristics or a design evaluation method. As a subject expert, I use one of the two following methods: Jakob’s 10 Usability Heuristics or 42 Criteria of Design Evaluation.
When Do I Need An Expert Review?
When you have usability and/or design issues
When you want an initial idea about the existing issues
When you don’t have access to users
What are The Advantages of An Expert Review?
Offers an expert opinion using domain heuristics
Improves UX metrics
Feasible at any design stage
Leads to higher business value
This Activity Includes:
A PDF report that would have the following sections:
List of usability issues
Severity ratings
Recommendations
Examples of best practices to guide improvements
Grade (depends on the method chosen)
What is An Expert Review Best Coupled with?
Usability Testing
Content Audit
Card Sorting Activity
This is a commissioned service. You can commission me to create art work (digital or non-digital). Things to keep in mind:
50$ price here is for a 45-minute meeting discussing agreement.
You can find a sample of my work here.
This service is highly dependent on agreement between requestor and artist. Therefore, the price, the duration, and final outcome depends on request and agreement.
Art work is owned by requestor but the intellectual property is reserved to the artist.
Further customization is by request.
This is a commissioned service. You can commission me to create creative writing piece for you which includes stories and scenes. Things to keep in mind:
50$ price here is for a 45-minute meeting discussing agreement.
You can find a sample of my work here.
This service is highly dependent on agreement between requestor and writer. Therefore, the price, the duration, and final outcome depends on request and agreement.
Piece of writing is owned by requestor but the intellectual property is reserved to the writer.
This is a commissioned service specifically for Arabic poetry requests. You can commission me to record my voiceover for an Arabic poem you select. Things to keep in mind:
This service is only applicable for texts no longer than 5 minutes.
After sending the need info, this service takes from 3-5 business days.
The final outcome is a cleaned audio file (no music).
Further customization is by request.
This service is for 60 minutes session where we talk about you, your goals, and issues. Sessions can based on client’s needs and preferences include activities from psychological therapy and/or art therapy. It can be either physical or online.
Kindly email me areejalution@gmail.com to book time.
This guide provides you with step by step design thinking manual to rethink office life that you can do with your team/organization. In addition, I offer you research and numerous solutions and products within exercises to enrich your workshop sessions and increase your knowledge about the topic.
Portfolio
To see my work variety and quality, you can check my online portfolio. It is password protected for my employers and clients protections.